FrameMaker 10 does not start ("licensing expired")

[Shlomo Perets]

As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants

[Shlomo Perets]

Thanks and best wishes to you too, Anjaneai!

I tried solutions 1 and 2, with no success. Restarting the 'Flexnet
Licensing Service' and 'Flexnet Licensing Service 64' did not help either.

Not yet desperate enough to try solution 3, which involves uninstalling FM
and re-installing it -- perhaps the problem in Adobe licensing services
will be fixed in the meantime? (as other FM10 users encountered the problem
and more and more will likely encounter it when they are back from holiday)

Shlomo


At 01/01/201316:16, Anjaneai S wrote:

>Hi Shlomo,
>
>First of all, a very Happy New Year to all dear Framers!
>
>Can you please try the steps suggested here -
><http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html>http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
>
>Also, please go to start - run - launch - services.msc and look for
>'Flexnet Licensing Service' and restart/start the service.
>
>Please share me your findings.
>
>Good luck!
>
>Thanks,
>Anjaneai

[Scott Prentice]

I'm seeing this problem as well.

Unfortunately, I don't think this will be something that can be resolved
by Adobe fixing something in their licensing services. Before starting
FM10 this morning, I disconnected from the Internet to test whether this
is a local issue or from phoning home. Since I got this message (and
FM10 won't start) with no Internet connection, it seems like a local
application issue. I'm thinking that they will need to deliver a patch
for FM10 to fix this. Hopefully we'll hear from someone on this soon.

Happy New Year!

...scott


On 1/1/13 3:36 AM, Shlomo Perets wrote:
> Thanks and best wishes to you too, Anjaneai!
>
> I tried solutions 1 and 2, with no success. Restarting the 'Flexnet
> Licensing Service' and 'Flexnet Licensing Service 64' did not help either.
>
> Not yet desperate enough to try solution 3, which involves
> uninstalling FM and re-installing it -- perhaps the problem in Adobe
> licensing services will be fixed in the meantime? (as other FM10 users
> encountered the problem and more and more will likely encounter it
> when they are back from holiday)
>
> Shlomo
>
>
> At 01/01/201316:16, Anjaneai S wrote:
>
>> Hi Shlomo,
>>
>> First of all, a very Happy New Year to all dear Framers!
>>
>> Can you please try the steps suggested here -
>> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
>>
>> Also, please go to start - run - launch - services.msc and look for
>> 'Flexnet Licensing Service' and restart/start the service.
>>
>> Please share me your findings.
>>
>> Good luck!
>>
>> Thanks,
>> Anjaneai
>
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@leximation.com.
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[Klaus Daube]

Hi all,

At least in Germany the good news speread:

Ein Warnhinweis für diejenigen, die vielleicht nach Neujahr gerade wieder
die Arbeit aufnehmen möchten: Ihr braucht FrameMaker 10 nicht starten,
denn er läuft seit 1.1.2013 erstmal nicht mehr:

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

This points to http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html which offers two
patches, one for FM-10 (TCS3.0) and one for FM-10.0.1 (TCS 3.5).

HTH
Klaus Daube
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Docu + Design Daube; Schäracher 11; CH-8053 Zürich
Technical documentation & consultancy; On-line and paper
F: [phone] E: ***@daube.ch W: www.daube.ch

[Shlomo Perets]

Scott Prentice wrote:

>I'm seeing this problem as well.
>
>Unfortunately, I don't think this will be something that can be resolved
>by Adobe fixing something in their licensing services. Before starting
>FM10 this morning, I disconnected from the Internet to test whether this
>is a local issue or from phoning home. Since I got this message (and FM10
>won't start) with no Internet connection, it seems like a local
>application issue. I'm thinking that they will need to deliver a patch for
>FM10 to fix this. Hopefully we'll hear from someone on this soon.
>
>Happy New Year!
>
>...scott

Thanks for your additional insight, Scott! Seems logical. Those who need
to use FM10 until a patch is available (if indeed needed) can install FM11
as a trial version, and save as FM10 when FM10 can be used again.

When various FM10 bugs were discussed in the list a while back, FM11 was
mentioned as the patch for FM9/10 (for a fee), but that's a different story ;-)

[ Two years ago or so I encountered the "licensing expired" problem when
installing TCS2 on a new computer. The only real fix then, after spending
many chat/phone hours with all kinds of "solution" attempts, was to get a
new serial number from Adobe's representatives in Israel at the time. The
old serial number was absolutely valid on the previous computer or when
tested in other computers with de-activation. ]

Shlomo

[Scott Prentice]

The other "fix" seems to be to roll back your system clock to before Jan
1, 2013.

I certainly hope that FM11 *isn't* the patch for FM10. I know they want
people to upgrade, but that would seem a bit extreme. I'd hope that a
new SN would fix this, but unless this was actually planned, it seems
surprising that it would affect *everyone* (waiting to hear from anyone
who isn't affected).

Cheers!

...scott


On 1/1/13 10:58 AM, Shlomo Perets wrote:
> Scott Prentice wrote:
>
>> I'm seeing this problem as well.
>>
>> Unfortunately, I don't think this will be something that can be
>> resolved by Adobe fixing something in their licensing services.
>> Before starting FM10 this morning, I disconnected from the Internet
>> to test whether this is a local issue or from phoning home. Since I
>> got this message (and FM10 won't start) with no Internet connection,
>> it seems like a local application issue. I'm thinking that they will
>> need to deliver a patch for FM10 to fix this. Hopefully we'll hear
>> from someone on this soon.
>>
>> Happy New Year!
>>
>> ...scott
>
> Thanks for your additional insight, Scott! Seems logical. Those who
> need to use FM10 until a patch is available (if indeed needed) can
> install FM11 as a trial version, and save as FM10 when FM10 can be
> used again.
>
> When various FM10 bugs were discussed in the list a while back, FM11
> was mentioned as the patch for FM9/10 (for a fee), but that's a
> different story ;-)
>
> [ Two years ago or so I encountered the "licensing expired" problem
> when installing TCS2 on a new computer. The only real fix then, after
> spending many chat/phone hours with all kinds of "solution" attempts,
> was to get a new serial number from Adobe's representatives in Israel
> at the time. The old serial number was absolutely valid on the
> previous computer or when tested in other computers with de-activation. ]
>
> Shlomo
>
>
>

[Scott Prentice]

Here's one option for a temporary solution to this problem until Adobe
provides a real fix. Just create the following batch file and put it in
the FM folder and set up a shortcut to this batch file. It grabs the
current date, changes the date to 2012, runs FM, then resets the date.
You do have to "Press any key" at the PAUSE prompt so that FM has a
chance to start up. There are ways to make this more elegant, but this
seems to provide a reasonable workaround. If you're on Win7 or Vista,
you'll likely need to run this "As Administrator".

IMPORTANT: Use this "fix" at your own risk. I offer no warranty of
fitness whatsoever!

-----------------
@echo off
rem ** get current date **
for /f "tokens=2-4 delims=/ " %%a in ('date /T') do set year=%%c
for /f "tokens=2-4 delims=/ " %%a in ('date /T') do set month=%%a
for /f "tokens=2-4 delims=/ " %%a in ('date /T') do set day=%%b
rem ** set bogus date **
date 01-12-2012
rem ** run framemaker **
start framemaker.exe
rem ** wait till FM starts **
pause
rem ** reset current date **
date %day%-%month%-%year%
------------------

Cheers,

...scott

[Gyanesh Talwar]

Thanks Scott.

This does the trick for me.

Regards,
Gyanesh


On Wed, Jan 2, 2013 at 10:30 AM, Scott Prentice <***@leximation.com> wrote:

> Here's one option for a temporary solution to this problem until Adobe
> provides a real fix. Just create the following batch file and put it in the
> FM folder and set up a shortcut to this batch file. It grabs the current
> date, changes the date to 2012, runs FM, then resets the date. You do have
> to "Press any key" at the PAUSE prompt so that FM has a chance to start up.
> There are ways to make this more elegant, but this seems to provide a
> reasonable workaround. If you're on Win7 or Vista, you'll likely need to
> run this "As Administrator".
>
> IMPORTANT: Use this "fix" at your own risk. I offer no warranty of fitness
> whatsoever!
>
> -----------------
> @echo off
> rem ** get current date **
> for /f "tokens=2-4 delims=/ " %%a in ('date /T') do set year=%%c
> for /f "tokens=2-4 delims=/ " %%a in ('date /T') do set month=%%a
> for /f "tokens=2-4 delims=/ " %%a in ('date /T') do set day=%%b
> rem ** set bogus date **
> date 01-12-2012
> rem ** run framemaker **
> start framemaker.exe
> rem ** wait till FM starts **
> pause
> rem ** reset current date **
> date %day%-%month%-%year%
> ------------------
>
> Cheers,
>
> ...scott
>
>
>
>
>
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
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>
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> http://www.frameusers.com/ for more resources and info.
>
>

[Yves Barbion]

Hi Scott

I've just tested your batch file and it also works for me. After I "press
any key to continue", I get a message saying "The system cannot accept the
date entered", but I just have to press enter again to get FrameMaker 10 up
and running.

Thank you very much for the fix, Scott, you've already done your first good
deed for 2013! ;-)


Cheers


--
Yves Barbion
www.scripto.nu

[Anjaneai S]

Hi All,

Please check the Blog article for the solution to the problem.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

Thanks,
Anjaneai

On Wed, Jan 2, 2013 at 2:14 PM, Yves Barbion <***@gmail.com> wrote:

> Hi Scott
>
> I've just tested your batch file and it also works for me. After I "press
> any key to continue", I get a message saying "The system cannot accept the
> date entered", but I just have to press enter again to get FrameMaker 10 up
> and running.
>
> Thank you very much for the fix, Scott, you've already done your first
> good deed for 2013! ;-)
>
>
> Cheers
>
>
> --
> Yves Barbion
> www.scripto.nu
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
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>
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> http://www.frameusers.com/ for more resources and info.
>
>

[William W. Saylor, PE]

Shlomo,



Thank you for the suggestion about using a trial FM11 as a
temporary(?) solution. I have an immediate need to get two installs running
and will attempt. If Adobe was serious about FM then existing FM10 users
would get a no-cost upgrade to FM11.

Bill



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Shlomo Perets
Sent: Tuesday, January 01, 2013 11:59 AM
To: Scott Prentice
Cc: Shlomo Perets; ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Scott Prentice wrote:




I'm seeing this problem as well.

Unfortunately, I don't think this will be something that can be resolved by
Adobe fixing something in their licensing services. Before starting FM10
this morning, I disconnected from the Internet to test whether this is a
local issue or from phoning home. Since I got this message (and FM10 won't
start) with no Internet connection, it seems like a local application issue.
I'm thinking that they will need to deliver a patch for FM10 to fix this.
Hopefully we'll hear from someone on this soon.

Happy New Year!

...scott


Thanks for your additional insight, Scott! Seems logical. Those who need to
use FM10 until a patch is available (if indeed needed) can install FM11 as a
trial version, and save as FM10 when FM10 can be used again.

When various FM10 bugs were discussed in the list a while back, FM11 was
mentioned as the patch for FM9/10 (for a fee), but that's a different story
;-)

[ Two years ago or so I encountered the "licensing expired" problem when
installing TCS2 on a new computer. The only real fix then, after spending
many chat/phone hours with all kinds of "solution" attempts, was to get a
new serial number from Adobe's representatives in Israel at the time. The
old serial number was absolutely valid on the previous computer or when
tested in other computers with de-activation. ]

Shlomo

[Peter Hirons]

I have the same problem. It might be New Year's Day, but I was planning
to put in a few hours' work.



Which number did you call Shlomo?



Peter



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Shlomo Perets
Sent: Tuesday, January 01, 2013 9:34 AM
To: ***@lists.frameusers.com
Cc: ***@yahoogroups.com
Subject: FrameMaker 10 does not start ("licensing expired")




As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants

[Anjaneai S]

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Also, please go to start - run - launch - services.msc and look for
'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support by
> phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com
>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
>

[Tammy Van Boening]

Anjaneai,



I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of an
application suite. When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate my
account at all, so I am unable to attempt Solution #2. Also, I did stop and
then restart the FlexNet Licensing Services and that did not work either.
Like others on this, I am unable to use Framemaker 10.



TVB







From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: ***@lists.frameusers.com; ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
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Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Tammy Van Boening]

I am sure that it is everyone who has FM 10, regardless if it is part of a
suite or standalone. I have a longtime client and I access a virtual PC on
their network and on this virtual PC FM 10 is installed as a standalone
product. I just logged into the virtual PC and attempted to open FM 10 and
get the same lousy message. Installing FM 11 as a workaround is not an
option as this is not my PC, but my client's. I wouldn't dare install any
other SW w/out their permission first.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 12:39 PM
To: 'Anjaneai S'
Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



Anjaneai,



I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of an
application suite. When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate my
account at all, so I am unable to attempt Solution #2. Also, I did stop and
then restart the FlexNet Licensing Services and that did not work either.
Like others on this, I am unable to use Framemaker 10.



TVB







From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: ***@lists.frameusers.com; ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Tammy Van Boening]

Also, just talked to a colleague and she gets this same message when she
opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
It appears to be any FM10 user.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 1:23 PM
Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



I am sure that it is everyone who has FM 10, regardless if it is part of a
suite or standalone. I have a longtime client and I access a virtual PC on
their network and on this virtual PC FM 10 is installed as a standalone
product. I just logged into the virtual PC and attempted to open FM 10 and
get the same lousy message. Installing FM 11 as a workaround is not an
option as this is not my PC, but my client's. I wouldn't dare install any
other SW w/out their permission first.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 12:39 PM
To: 'Anjaneai S'
Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



Anjaneai,



I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of an
application suite. When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate my
account at all, so I am unable to attempt Solution #2. Also, I did stop and
then restart the FlexNet Licensing Services and that did not work either.
Like others on this, I am unable to use Framemaker 10.



TVB







From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: ***@lists.frameusers.com; ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
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Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Anjaneai S]

Hi All,

I feel sorry for the inconvenience to all of you.

I am working to see if I can provide you a solution.
Meanwhile, you all can work by the step two in the article, i.e. to reset
your clock to a previous date of 2012.

I hope to update you all tomorrow.

Thanks,
Anjaneai

On Wed, Jan 2, 2013 at 2:17 AM, Tammy Van Boening <
***@spectrumwritingllc.com> wrote:

> Also, just talked to a colleague and she gets this same message when she
> opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
> It appears to be any FM10 user.****
>
> ** **
>
> TVB****
>
> ** **
>
> *From:* framers-***@lists.frameusers.com [mailto:
> framers-***@lists.frameusers.com] *On Behalf Of *Tammy Van Boening
> *Sent:* Tuesday, January 01, 2013 1:23 PM
>
> *Cc:* ***@lists.frameusers.com
> *Subject:* RE: FrameMaker 10 does not start ("licensing expired")****
>
> ** **
>
> I am sure that it is everyone who has FM 10, regardless if it is part of a
> suite or standalone. I have a longtime client and I access a virtual PC on
> their network and on this virtual PC FM 10 is installed as a standalone
> product. I just logged into the virtual PC and attempted to open FM 10 and
> get the same lousy message. Installing FM 11 as a workaround is not an
> option as this is not my PC, but my client's. I wouldn't dare install any
> other SW w/out their permission first.****
>
> ** **
>
> TVB****
>
> ** **
>
> *From:* framers-***@lists.frameusers.com [
> mailto:framers-***@lists.frameusers.com<framers-***@lists.frameusers.com>]
> *On Behalf Of *Tammy Van Boening
> *Sent:* Tuesday, January 01, 2013 12:39 PM
> *To:* 'Anjaneai S'
> *Cc:* ***@lists.frameusers.com
> *Subject:* RE: FrameMaker 10 does not start ("licensing expired")****
>
> ** **
>
> Anjaneai,****
>
> ** **
>
> I went to the site indicated by the link below and attempted Solution 2,
> even though I have standalone Framemaker. It was not installed as part of
> an application suite. When I attempt to Deactivate, and then Deactivate
> Permanently, I receive the message "Please connect to the internet to
> deactivate" and I AM connected to the internet. I am unable to deactivate
> my account at all, so I am unable to attempt Solution #2. Also, I did stop
> and then restart the FlexNet Licensing Services and that did not work
> either. Like others on this, I am unable to use Framemaker 10.****
>
> ** **
>
> TVB****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* framers-***@lists.frameusers.com [
> mailto:framers-***@lists.frameusers.com<framers-***@lists.frameusers.com>]
> *On Behalf Of *Anjaneai S
> *Sent:* Tuesday, January 01, 2013 3:47 AM
> *To:* Shlomo Perets
> *Cc:* ***@lists.frameusers.com; ***@yahoogroups.com
> *Subject:* Re: FrameMaker 10 does not start ("licensing expired")****
>
> ** **
>
> Hi Shlomo,****
>
> First of all, a very Happy New Year to all dear Framers!****
>
> Can you please try the steps suggested here -
>
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
> ****
>
> Also, please go to start - run - launch - services.msc and look for
> 'Flexnet Licensing Service' and restart/start the service.****
>
> Please share me your findings.****
>
> Good luck!****
>
> Thanks,
> Anjaneai****
>
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:****
>
>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support by
> phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com
>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.****
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com
>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
>

[Peter Hirons]

Resetting the date is not a viable solution due to versioning issues.



As others have suggested, a free upgrade to FM11 would seem to be an
appropriate response from Adobe.



In the short term this is costing me serious money! As a freelance
author, I had hoped to do a solid day's work yesterday, free from the
usual interruptions as everyone else was on holiday. Instead, I spent a
frustrating day trying various suggested solutions that all failed to
work. I finally downloaded a trial version of FM11 over my none-too-fast
internet link.



I AM NOT A HAPPY CUSTOMER !



Peter



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 9:41 PM
To: Tammy Van Boening
Cc: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi All,

I feel sorry for the inconvenience to all of you.

I am working to see if I can provide you a solution.
Meanwhile, you all can work by the step two in the article, i.e. to reset
your clock to a previous date of 2012.

I hope to update you all tomorrow.

Thanks,
Anjaneai

On Wed, Jan 2, 2013 at 2:17 AM, Tammy Van Boening
<***@spectrumwritingllc.com> wrote:

Also, just talked to a colleague and she gets this same message when she
opens FM 10 on her desktop (and it was installed as part of the TCS
suite.) It appears to be any FM10 user.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van
Boening
Sent: Tuesday, January 01, 2013 1:23 PM


Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



I am sure that it is everyone who has FM 10, regardless if it is part of
a suite or standalone. I have a longtime client and I access a virtual PC
on their network and on this virtual PC FM 10 is installed as a
standalone product. I just logged into the virtual PC and attempted to
open FM 10 and get the same lousy message. Installing FM 11 as a
workaround is not an option as this is not my PC, but my client's. I
wouldn't dare install any other SW w/out their permission first.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van
Boening
Sent: Tuesday, January 01, 2013 12:39 PM
To: 'Anjaneai S'
Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



Anjaneai,



I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of
an application suite. When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate
my account at all, so I am unable to attempt Solution #2. Also, I did
stop and then restart the FlexNet Licensing Services and that did not
work either. Like others on this, I am unable to use Framemaker 10.



TVB







From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: ***@lists.frameusers.com; ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-
cs4.html

Also, please go to start - run - launch - services.msc and look for
'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Peter Hirons]

Further to the last message from me - I tried the support "chat" system
three times yesterday and three time my call was dropped without
resolution and with no attempt by the support person to get back to me.



Dreadful service!



Peter



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 9:41 PM
To: Tammy Van Boening
Cc: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi All,

I feel sorry for the inconvenience to all of you.

I am working to see if I can provide you a solution.
Meanwhile, you all can work by the step two in the article, i.e. to reset
your clock to a previous date of 2012.

I hope to update you all tomorrow.

Thanks,
Anjaneai

On Wed, Jan 2, 2013 at 2:17 AM, Tammy Van Boening
<***@spectrumwritingllc.com> wrote:

Also, just talked to a colleague and she gets this same message when she
opens FM 10 on her desktop (and it was installed as part of the TCS
suite.) It appears to be any FM10 user.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van
Boening
Sent: Tuesday, January 01, 2013 1:23 PM


Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



I am sure that it is everyone who has FM 10, regardless if it is part of
a suite or standalone. I have a longtime client and I access a virtual PC
on their network and on this virtual PC FM 10 is installed as a
standalone product. I just logged into the virtual PC and attempted to
open FM 10 and get the same lousy message. Installing FM 11 as a
workaround is not an option as this is not my PC, but my client's. I
wouldn't dare install any other SW w/out their permission first.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van
Boening
Sent: Tuesday, January 01, 2013 12:39 PM
To: 'Anjaneai S'
Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



Anjaneai,



I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of
an application suite. When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate
my account at all, so I am unable to attempt Solution #2. Also, I did
stop and then restart the FlexNet Licensing Services and that did not
work either. Like others on this, I am unable to use Framemaker 10.



TVB







From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: ***@lists.frameusers.com; ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-
cs4.html

Also, please go to start - run - launch - services.msc and look for
'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Anjaneai S]

Hello Framers,

We have released the solution for the problem on the Adobe Blogs.

Please follow the instructions listed to try the solution at your end for
FrameMaker 10 Launch issue, with licensing error --

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

Thanks,
Anjaneai

On Wed, Jan 2, 2013 at 4:32 PM, Peter Hirons <***@galley.ie> wrote:

> Further to the last message from me – I tried the support “chat” system
> three times yesterday and three time my call was dropped without resolution
> and with no attempt by the support person to get back to me. ****
>
> ** **
>
> Dreadful service!****
>
> ** **
>
> Peter****
>
> ** **
>
> *From:* framers-***@lists.frameusers.com [mailto:
> framers-***@lists.frameusers.com] *On Behalf Of *Anjaneai S
>
> *Sent:* Tuesday, January 01, 2013 9:41 PM
> *To:* Tammy Van Boening
> *Cc:* ***@lists.frameusers.com
> *Subject:* Re: FrameMaker 10 does not start ("licensing expired")****
>
> ** **
>
> Hi All,
>
> I feel sorry for the inconvenience to all of you.
>
> I am working to see if I can provide you a solution.
> Meanwhile, you all can work by the step two in the article, i.e. to reset
> your clock to a previous date of 2012.
>
> I hope to update you all tomorrow.
>
> Thanks,
> Anjaneai****
>
> On Wed, Jan 2, 2013 at 2:17 AM, Tammy Van Boening <
> ***@spectrumwritingllc.com> wrote:****
>
> Also, just talked to a colleague and she gets this same message when she
> opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
> It appears to be any FM10 user.****
>
> ****
>
> TVB****
>
> ****
>
> *From:* framers-***@lists.frameusers.com [mailto:
> framers-***@lists.frameusers.com] *On Behalf Of *Tammy Van Boening
> *Sent:* Tuesday, January 01, 2013 1:23 PM****
>
>
> *Cc:* ***@lists.frameusers.com
> *Subject:* RE: FrameMaker 10 does not start ("licensing expired")****
>
> ****
>
> I am sure that it is everyone who has FM 10, regardless if it is part of a
> suite or standalone. I have a longtime client and I access a virtual PC on
> their network and on this virtual PC FM 10 is installed as a standalone
> product. I just logged into the virtual PC and attempted to open FM 10 and
> get the same lousy message. Installing FM 11 as a workaround is not an
> option as this is not my PC, but my client's. I wouldn't dare install any
> other SW w/out their permission first.****
>
> ****
>
> TVB****
>
> ****
>
> *From:* framers-***@lists.frameusers.com [
> mailto:framers-***@lists.frameusers.com<framers-***@lists.frameusers.com>]
> *On Behalf Of *Tammy Van Boening
> *Sent:* Tuesday, January 01, 2013 12:39 PM
> *To:* 'Anjaneai S'
> *Cc:* ***@lists.frameusers.com
> *Subject:* RE: FrameMaker 10 does not start ("licensing expired")****
>
> ****
>
> Anjaneai,****
>
> ****
>
> I went to the site indicated by the link below and attempted Solution 2,
> even though I have standalone Framemaker. It was not installed as part of
> an application suite. When I attempt to Deactivate, and then Deactivate
> Permanently, I receive the message "Please connect to the internet to
> deactivate" and I AM connected to the internet. I am unable to deactivate
> my account at all, so I am unable to attempt Solution #2. Also, I did stop
> and then restart the FlexNet Licensing Services and that did not work
> either. Like others on this, I am unable to use Framemaker 10.****
>
> ****
>
> TVB****
>
> ****
>
> ****
>
> ****
>
> *From:* framers-***@lists.frameusers.com [
> mailto:framers-***@lists.frameusers.com<framers-***@lists.frameusers.com>]
> *On Behalf Of *Anjaneai S
> *Sent:* Tuesday, January 01, 2013 3:47 AM
> *To:* Shlomo Perets
> *Cc:* ***@lists.frameusers.com; ***@yahoogroups.com
> *Subject:* Re: FrameMaker 10 does not start ("licensing expired")****
>
> ****
>
> Hi Shlomo,****
>
> First of all, a very Happy New Year to all dear Framers!****
>
> Can you please try the steps suggested here -
>
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
> ****
>
> Also, please go to start - run - launch - services.msc and look for
> 'Flexnet Licensing Service' and restart/start the service.****
>
> Please share me your findings.****
>
> Good luck!****
>
> Thanks,
> Anjaneai****
>
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:****
>
>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support by
> phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com
>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.****
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com
>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.****
>
> ** **
>

[William W. Saylor, PE]

Anjaneai,



I appreciate the attempts at help but resetting the clock on
your computer, particularly if you are tied into a critical network, is one
the absolutely stupidest things to do. The unintended consequences are,
literally, indefinable.

Bill



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 2:41 PM
To: Tammy Van Boening
Cc: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi All,

I feel sorry for the inconvenience to all of you.

I am working to see if I can provide you a solution.
Meanwhile, you all can work by the step two in the article, i.e. to reset
your clock to a previous date of 2012.

I hope to update you all tomorrow.

Thanks,
Anjaneai

On Wed, Jan 2, 2013 at 2:17 AM, Tammy Van Boening
<***@spectrumwritingllc.com> wrote:

Also, just talked to a colleague and she gets this same message when she
opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
It appears to be any FM10 user.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 1:23 PM


Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



I am sure that it is everyone who has FM 10, regardless if it is part of a
suite or standalone. I have a longtime client and I access a virtual PC on
their network and on this virtual PC FM 10 is installed as a standalone
product. I just logged into the virtual PC and attempted to open FM 10 and
get the same lousy message. Installing FM 11 as a workaround is not an
option as this is not my PC, but my client's. I wouldn't dare install any
other SW w/out their permission first.



TVB



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Tuesday, January 01, 2013 12:39 PM
To: 'Anjaneai S'
Cc: ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



Anjaneai,



I went to the site indicated by the link below and attempted Solution 2,
even though I have standalone Framemaker. It was not installed as part of an
application suite. When I attempt to Deactivate, and then Deactivate
Permanently, I receive the message "Please connect to the internet to
deactivate" and I AM connected to the internet. I am unable to deactivate my
account at all, so I am unable to attempt Solution #2. Also, I did stop and
then restart the FlexNet Licensing Services and that did not work either.
Like others on this, I am unable to use Framemaker 10.



TVB







From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Anjaneai S
Sent: Tuesday, January 01, 2013 3:47 AM
To: Shlomo Perets
Cc: ***@lists.frameusers.com; ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")



Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:


As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.


_______________________________________________


You are currently subscribed to framers as ***@gmail.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
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Send administrative questions to ***@frameusers.com. Visit
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[g***@hedgewizard.net]

I get the same error message as well. This is decidedly not cool.
Grant

On January 1, 2013 at 1:47 PM Tammy Van Boening <***@spectrumwritingllc.com>
wrote:

>
> Also, just talked to a colleague and she gets this same message when she
> opens FM 10 on her desktop (and it was installed as part of the TCS suite.)
> It appears to be any FM10 user.
>
>
>
> TVB
>
>
>
> From: framers-***@lists.frameusers.com
> [mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
> Sent: Tuesday, January 01, 2013 1:23 PM
> Cc: ***@lists.frameusers.com
> Subject: RE: FrameMaker 10 does not start ("licensing expired")
>
>
>
> I am sure that it is everyone who has FM 10, regardless if it is part of a
> suite or standalone. I have a longtime client and I access a virtual PC on
> their network and on this virtual PC FM 10 is installed as a standalone
> product. I just logged into the virtual PC and attempted to open FM 10 and get
> the same lousy message. Installing FM 11 as a workaround is not an option as
> this is not my PC, but my client's. I wouldn't dare install any other SW w/out
> their permission first.
>
>
>
> TVB
>
>
>
> From: framers-***@lists.frameusers.com
> <mailto:framers-***@lists.frameusers.com>
> [mailto:framers-***@lists.frameusers.com
> <mailto:framers-***@lists.frameusers.com> ] On Behalf Of Tammy Van Boening
> Sent: Tuesday, January 01, 2013 12:39 PM
> To: 'Anjaneai S'
> Cc: ***@lists.frameusers.com <mailto:***@lists.frameusers.com>
> Subject: RE: FrameMaker 10 does not start ("licensing expired")
>
>
>
> Anjaneai,
>
>
>
> I went to the site indicated by the link below and attempted Solution 2, even
> though I have standalone Framemaker. It was not installed as part of an
> application suite. When I attempt to Deactivate, and then Deactivate
> Permanently, I receive the message "Please connect to the internet to
> deactivate" and I AM connected to the internet. I am unable to deactivate my
> account at all, so I am unable to attempt Solution #2. Also, I did stop and
> then restart the FlexNet Licensing Services and that did not work either. Like
> others on this, I am unable to use Framemaker 10.
>
>
>
> TVB
>
>
>
>
>
>
>
> From: framers-***@lists.frameusers.com
> <mailto:framers-***@lists.frameusers.com>
> [mailto:framers-***@lists.frameusers.com
> <mailto:framers-***@lists.frameusers.com> ] On Behalf Of Anjaneai S
> Sent: Tuesday, January 01, 2013 3:47 AM
> To: Shlomo Perets
> Cc: ***@lists.frameusers.com <mailto:***@lists.frameusers.com> ;
> ***@yahoogroups.com <mailto:***@yahoogroups.com>
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
>
>
>
> Hi Shlomo,
>
> First of all, a very Happy New Year to all dear Framers!
>
> Can you please try the steps suggested here -
>
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
> <http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html>
>
> Also, please go to start - run - launch - services.msc and look for 'Flexnet
> Licensing Service' and restart/start the service.
>
> Please share me your findings.
>
> Good luck!
>
> Thanks,
> Anjaneai
>
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com
> <mailto:***@microtype.com> > wrote:
>
>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support by
> phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com <http://www.microtype.com/>
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com
> <mailto:***@gmail.com> .
>
> Send list messages to ***@lists.frameusers.com
> <mailto:***@lists.frameusers.com> .
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> <mailto:framers-***@lists.frameusers.com>
> or visit
> http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com
> <http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com>
>
> Send administrative questions to ***@frameusers.com
> <mailto:***@frameusers.com> . Visit
> http://www.frameusers.com/ <http://www.frameusers.com/> for more resources
> and info.
>
_______________________________________________


You are currently subscribed to framers as ***@hedgewizard.net.

Send list messages to ***@lists.frameusers.com.

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Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Tammy Van Boening]

I am in the exact same boat with a major deadline of course this week.



From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Shlomo Perets
Sent: Tuesday, January 01, 2013 2:34 AM
To: ***@lists.frameusers.com
Cc: ***@yahoogroups.com
Subject: FrameMaker 10 does not start ("licensing expired")




As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support by
phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com <http://www.microtype.com/>
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants

[Shlomo Perets]

I forgot to mention another temporary potential workaround: set the
computer's date a few days earlier (so that you are still in 2012).
However, this may introduce other problems with security software, e-mail
programs, archiving etc.

Shlomo

[Joseph Lorenzini]

Hi all,

I encountered this error message as well. Here are my findings:

*I have TCS 3.5. I am running FM 10 on a Win 7, 64 bit box.
*If I set the clock to a date prior to January 1st, 2013, then FM will open
successfully. Note that once FrameMaker is open, I actually switch my clock
back to the correct time and everything seems to work fine. I guess I'll
just never close FrameMaker until there's a fix or go through the process
of toggling my system clock backward and forward. Joy!!
*I tried solution 2 as described here and it did not work for me:
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html.
I am not willing to try solution 3 unless I have some assurance it will
actually resolve the problem. A complete uninstall/reinstall is radical and
incredibly time consuming.

As others mentioned, the clock change is better then not having access to
FrameMaker but it is a completely unacceptable workaround even for the
short term. I really hope Adobe comes out with a fix for this ASAP.

Sincerely,
Joseph Lorenzini

[de Rouck, Tom (Gent)]

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and
intended solely for the use of the individual(s) to whom it is addressed
or otherwise directed. Please note that any views or opinions presented
in this email are solely those of the author and do not necessarily
represent those of the Company.
Finally, the recipient should check this email and any attachments for
the presence of viruses. The Company accepts no liability for any damage
caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS
conditions of service available on request and accessible at
http://www.sgs.com/en/Terms-and-Conditions.aspx

[Kapil Verma]

Hello Framers,

I am the product manager of FrameMaker. Thanks for bringing this issue to our attention. We have already isolated the cause of this issue and are now working aggressively to provide a solution to our users. That being said, we do realize that many of you are blocked on your daily work due to this issue. We sincerely apologize for this and completely understand the difficult situation you are in.

While we work on a solution, we want you to be able to continue doing your work and be productive. For this, I have posted more details and a workaround to this issue on my blog post http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html. This workaround will enable you to continue working with FM10 in the interim. I will be posting regular updates as and when they become available on this blog post. So, please do keep checking the blog post for more details. Our hope is to provide a complete solution within the next 24 hours.

Thanks for your patience and understanding.

* Note that this issue affects only FrameMaker 10 users and not those users using other versions of the product

Regards,
Kapil Verma
Sr. Product Manager, FrameMaker and FrameMaker Publishing Server


-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.
Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.

[Böðvar Björgvinsson]

Maybe the Mayans miscalculated the end of the world by 10 days? ;-)
My FM 10 also tells me that my license has expired!

I will try to postpone the end of the world by using the workarounds. :-)

A happy new FM10-year!
--




On Wed, Jan 2, 2013 at 10:35 AM, Kapil Verma <***@adobe.com> wrote:

> Hello Framers,
>
> I am the product manager of FrameMaker. Thanks for bringing this issue to
> our attention. We have already isolated the cause of this issue and are now
> working aggressively to provide a solution to our users. That being said,
> we do realize that many of you are blocked on your daily work due to this
> issue. We sincerely apologize for this and completely understand the
> difficult situation you are in.
>
> While we work on a solution, we want you to be able to continue doing your
> work and be productive. For this, I have posted more details and a
> workaround to this issue on my blog post
> http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html.
> This workaround will enable you to continue working with FM10 in the
> interim. I will be posting regular updates as and when they become
> available on this blog post. So, please do keep checking the blog post for
> more details. Our hope is to provide a complete solution within the next 24
> hours.
>
> Thanks for your patience and understanding.
>
> * Note that this issue affects only FrameMaker 10 users and not those
> users using other versions of the product
>
> Regards,
> Kapil Verma
> Sr. Product Manager, FrameMaker and FrameMaker Publishing Server
>
>
> -----Original Message-----
> From: framers-***@lists.frameusers.com [mailto:
> framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
> Sent: Wednesday, January 02, 2013 2:40 PM
> To: ***@lists.frameusers.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Importance: High
>
> Dear Anjaneai,
>
> Is there a solution yet?
> As Shlomo, I tried your suggested solution 1 and 2 without success. Again,
> just like Shlomo, I don't want to try solution 3.
> Just as a note: simply setting the date back to 2012 makes the license
> issue disappear. But this is something I can do as I have admin rights on
> my PC. What can I do for all my colleagues that are getting back from
> holidays today, need Framemaker 10 and don't have admin rights??
>
> Happy New Year to all Framers!
>
> Kind regards,
> Tom
>
> Tom De Rouck
> SGS Documentation Services
> Junior Project Manager
>
>
>
>
>
> Message: 4
> Date: Tue, 1 Jan 2013 16:16:50 +0530
> From: Anjaneai S <***@gmail.com>
> To: Shlomo Perets <***@microtype.com>
> Cc: ***@lists.frameusers.com, ***@yahoogroups.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Message-ID:
> <
> CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi Shlomo,
>
> First of all, a very Happy New Year to all dear Framers!
>
> Can you please try the steps suggested here -
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
>
> Also, please go to start - run - launch - services.msc and look for
> 'Flexnet Licensing Service' and restart/start the service.
>
> Please share me your findings.
>
> Good luck!
>
> Thanks,
> Anjaneai
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:
>
> >
> > As of this morning, when starting FM10 a message indicating "licensing
> > expired" shows up, and the program would not run.
> > (likely related to the change of year -- best wishes for 2013!)
> >
> > Other FM10 users in different locations encountered a similar problem.
> >
> > The Adobe chat representative suggested contacting Adobe tech support
> > by phone, where I (expectedly) got a "closed for the holiday" message.
> >
> > FM11, FM9 and FM8 do start as expected.
> >
> >
> > Shlomo Perets
> >
> > MicroType, http://www.microtype.com
> > FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> > TimeSavers/Assistants
> >
> >
> > _______________________________________________
>
> Information in this email and any attachments is confidential and intended
> solely for the use of the individual(s) to whom it is addressed or
> otherwise directed. Please note that any views or opinions presented in
> this email are solely those of the author and do not necessarily represent
> those of the Company.
> Finally, the recipient should check this email and any attachments for the
> presence of viruses. The Company accepts no liability for any damage caused
> by any virus transmitted by this email.
> All SGS services are rendered in accordance with the applicable SGS
> conditions of service available on request and accessible at
> http://www.sgs.com/en/Terms-and-Conditions.aspx
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@adobe.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com
>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@gmail.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.com
>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>

[Böðvar Björgvinsson]

Thanks Kapil,
The zip file extending my license worked. However, when you have bought
something you tend to think that you own it, so an expiry date on a fully
paid software product should not be there at all.

Brgds,
Bodvar


On Wed, Jan 2, 2013 at 1:29 PM, Böðvar Björgvinsson <***@gmail.com>wrote:

> Maybe the Mayans miscalculated the end of the world by 10 days? ;-)
> My FM 10 also tells me that my license has expired!
>
> I will try to postpone the end of the world by using the workarounds. :-)
>
> A happy new FM10-year!
> --
>
>
>
>
> On Wed, Jan 2, 2013 at 10:35 AM, Kapil Verma <***@adobe.com> wrote:
>
>> Hello Framers,
>>
>> I am the product manager of FrameMaker. Thanks for bringing this issue to
>> our attention. We have already isolated the cause of this issue and are now
>> working aggressively to provide a solution to our users. That being said,
>> we do realize that many of you are blocked on your daily work due to this
>> issue. We sincerely apologize for this and completely understand the
>> difficult situation you are in.
>>
>> While we work on a solution, we want you to be able to continue doing
>> your work and be productive. For this, I have posted more details and a
>> workaround to this issue on my blog post
>> http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html.
>> This workaround will enable you to continue working with FM10 in the
>> interim. I will be posting regular updates as and when they become
>> available on this blog post. So, please do keep checking the blog post for
>> more details. Our hope is to provide a complete solution within the next 24
>> hours.
>>
>> Thanks for your patience and understanding.
>>
>> * Note that this issue affects only FrameMaker 10 users and not those
>> users using other versions of the product
>>
>> Regards,
>> Kapil Verma
>> Sr. Product Manager, FrameMaker and FrameMaker Publishing Server
>>
>>
>> -----Original Message-----
>> From: framers-***@lists.frameusers.com [mailto:
>> framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
>> Sent: Wednesday, January 02, 2013 2:40 PM
>> To: ***@lists.frameusers.com
>> Subject: Re: FrameMaker 10 does not start ("licensing expired")
>> Importance: High
>>
>> Dear Anjaneai,
>>
>> Is there a solution yet?
>> As Shlomo, I tried your suggested solution 1 and 2 without success.
>> Again, just like Shlomo, I don't want to try solution 3.
>> Just as a note: simply setting the date back to 2012 makes the license
>> issue disappear. But this is something I can do as I have admin rights on
>> my PC. What can I do for all my colleagues that are getting back from
>> holidays today, need Framemaker 10 and don't have admin rights??
>>
>> Happy New Year to all Framers!
>>
>> Kind regards,
>> Tom
>>
>> Tom De Rouck
>> SGS Documentation Services
>> Junior Project Manager
>>
>>
>>
>>
>>
>> Message: 4
>> Date: Tue, 1 Jan 2013 16:16:50 +0530
>> From: Anjaneai S <***@gmail.com>
>> To: Shlomo Perets <***@microtype.com>
>> Cc: ***@lists.frameusers.com, ***@yahoogroups.com
>> Subject: Re: FrameMaker 10 does not start ("licensing expired")
>> Message-ID:
>> <
>> CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Hi Shlomo,
>>
>> First of all, a very Happy New Year to all dear Framers!
>>
>> Can you please try the steps suggested here -
>> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
>>
>> Also, please go to start - run - launch - services.msc and look for
>> 'Flexnet Licensing Service' and restart/start the service.
>>
>> Please share me your findings.
>>
>> Good luck!
>>
>> Thanks,
>> Anjaneai
>> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:
>>
>> >
>> > As of this morning, when starting FM10 a message indicating "licensing
>> > expired" shows up, and the program would not run.
>> > (likely related to the change of year -- best wishes for 2013!)
>> >
>> > Other FM10 users in different locations encountered a similar problem.
>> >
>> > The Adobe chat representative suggested contacting Adobe tech support
>> > by phone, where I (expectedly) got a "closed for the holiday" message.
>> >
>> > FM11, FM9 and FM8 do start as expected.
>> >
>> >
>> > Shlomo Perets
>> >
>> > MicroType, http://www.microtype.com
>> > FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
>> > TimeSavers/Assistants
>> >
>> >
>> > _______________________________________________
>>
>> Information in this email and any attachments is confidential and
>> intended solely for the use of the individual(s) to whom it is addressed or
>> otherwise directed. Please note that any views or opinions presented in
>> this email are solely those of the author and do not necessarily represent
>> those of the Company.
>> Finally, the recipient should check this email and any attachments for
>> the presence of viruses. The Company accepts no liability for any damage
>> caused by any virus transmitted by this email.
>> All SGS services are rendered in accordance with the applicable SGS
>> conditions of service available on request and accessible at
>> http://www.sgs.com/en/Terms-and-Conditions.aspx
>>
>> _______________________________________________
>>
>>
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>
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>
>

[Craig Ede]

This is the kind of thing that really hurts Adobes image in the minds of users who purchase licenses with the simple idea that they will be able to use the software when they need it.I have earlier complained about the fact that installing CS6 caused the disabling of my TCS3 Acrobat X thirty days after installing CS6. Somebody at Adobe needs to get the installation team for the CS suites to respect other installations, especially if those licenses are for other Adobe products. Craig

[Kapil Verma]

Hello Framers,

A quick update on my last post. For those of you, who can't or don't want to change their system date, there is a new workaround that I have included in my earlier post. We have uploaded a utility which will do the suitable modification to a configuration file, to make FM10 launch successfully. You can download the utility and instructions on how to run it, from the original blog post http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html .

Please stay tuned to this blog post for more updates.

Thanks,
Kapil Verma

-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.
Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.

[Kapil Verma]

Dear All,

Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update. For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

We hope that this will solve the issue for all of our users who were impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.
Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.

[Tammy Van Boening]

Kapil and all,

I ran the first utility provided earlier. My version of FM is 10.0.2, and I
see on your second solution that the utilities are for 10.0 and 10.0.1.
Should I run this second utility or not (specifically the version for
10.0.1)?

TVB

-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Kapil Verma
Sent: Wednesday, January 02, 2013 10:56 AM
To: de Rouck, Tom (Gent); ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Dear All,

Update #2: We have released an update on FM10 and this should address the
problem for all users. Please download and install this important update.
For details, please visit my original blog post (link below) and look at the
Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10
-not-launching.html

We hope that this will solve the issue for all of our users who were
impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom
(Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again,
just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue
disappear. But this is something I can do as I have admin rights on my PC.
What can I do for all my colleagues that are getting back from holidays
today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended
solely for the use of the individual(s) to whom it is addressed or otherwise
directed. Please note that any views or opinions presented in this email are
solely those of the author and do not necessarily represent those of the
Company.
Finally, the recipient should check this email and any attachments for the
presence of viruses. The Company accepts no liability for any damage caused
by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS
conditions of service available on request and accessible at
http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.
_______________________________________________


You are currently subscribed to framers as ***@spectrumwritingllc.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/tammyvb%40spectrumwritin
gllc.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Anderson, Ben]

My group has the same version of FM as well. So, which one should we use?

Thanks!
--Ben Anderson

-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Wednesday, January 02, 2013 1:11 PM
To: 'Kapil Verma'; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Kapil and all,

I ran the first utility provided earlier. My version of FM is 10.0.2, and I see on your second solution that the utilities are for 10.0 and 10.0.1.
Should I run this second utility or not (specifically the version for 10.0.1)?

TVB

-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Kapil Verma
Sent: Wednesday, January 02, 2013 10:56 AM
To: de Rouck, Tom (Gent); ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Dear All,

Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update.
For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10
-not-launching.html

We hope that this will solve the issue for all of our users who were impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom
(Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC.
What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.
Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
_______________________________________________


You are currently subscribed to framers as ***@spectrumwritingllc.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/tammyvb%40spectrumwritin
gllc.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.

_______________________________________________


You are currently subscribed to framers as ***@bbvacompass.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
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Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.

[Harpreet Singh Seehra]

Try and use Update#1 ,Workaround#1.

Kindly let me know if that doesn't work, it would be my pleasure to call you and help you.

Regards
Harpreet
Adobe Systems(Framemaker)

-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of Anderson, Ben
Sent: 03 January 2013 01:19
To: 'Tammy Van Boening'; Kapil Verma; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

My group has the same version of FM as well. So, which one should we use?

Thanks!
--Ben Anderson

-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Wednesday, January 02, 2013 1:11 PM
To: 'Kapil Verma'; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Kapil and all,

I ran the first utility provided earlier. My version of FM is 10.0.2, and I see on your second solution that the utilities are for 10.0 and 10.0.1.
Should I run this second utility or not (specifically the version for 10.0.1)?

TVB

-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Kapil Verma
Sent: Wednesday, January 02, 2013 10:56 AM
To: de Rouck, Tom (Gent); ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Dear All,

Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update.
For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10
-not-launching.html

We hope that this will solve the issue for all of our users who were impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom
(Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC.
What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.
Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
_______________________________________________


You are currently subscribed to framers as ***@spectrumwritingllc.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/tammyvb%40spectrumwritin
gllc.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.

_______________________________________________


You are currently subscribed to framers as ***@bbvacompass.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
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or visit http://lists.frameusers.com/mailman/options/framers/benjamin.anderson%40bbvacompass.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
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or visit http://lists.frameusers.com/mailman/options/framers/hsinghse%40adobe.com

Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.

[Tammy Van Boening]

In response to an offlist question:

I have no idea what version of FM that I had on my desktop and laptop before
I ran the first fix provided this morning. After running this first fix, the
version for both installations is now set to 10.0.2.

For my client's virtual PC, I ran the first fix simply so I could open FM
and determine the version. After the first fix, it was 10.0.1 so I ran the
version of the second fix (the one for FM 1.0.1) for this virtual PC. During
the running of the second fix, flyover text opens that states something
about installing 10.0.3 of FM (note the .3); however, after running this
second fix, the version of FM on the laptop now is set to 10.0.2 - So, it's
not .3 and somehow, the first fix got me to .2 even though it took two fixes
to get my client's PC to that.

I give and I don't want to take the chance of screwing something up by
running a not needed second fix - as per Brad Anderson's email just a few
moments ago.

It's like Russian roulette with FM fixes right about now.

TVB

-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening
Sent: Wednesday, January 02, 2013 12:11 PM
To: 'Kapil Verma'; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Kapil and all,

I ran the first utility provided earlier. My version of FM is 10.0.2, and I
see on your second solution that the utilities are for 10.0 and 10.0.1.
Should I run this second utility or not (specifically the version for
10.0.1)?

TVB

-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Kapil Verma
Sent: Wednesday, January 02, 2013 10:56 AM
To: de Rouck, Tom (Gent); ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Dear All,

Update #2: We have released an update on FM10 and this should address the
problem for all users. Please download and install this important update.
For details, please visit my original blog post (link below) and look at the
Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10
-not-launching.html

We hope that this will solve the issue for all of our users who were
impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom
(Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again,
just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue
disappear. But this is something I can do as I have admin rights on my PC.
What can I do for all my colleagues that are getting back from holidays
today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended
solely for the use of the individual(s) to whom it is addressed or otherwise
directed. Please note that any views or opinions presented in this email are
solely those of the author and do not necessarily represent those of the
Company.
Finally, the recipient should check this email and any attachments for the
presence of viruses. The Company accepts no liability for any damage caused
by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS
conditions of service available on request and accessible at
http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
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http://www.frameusers.com/ for more resources and info.

[Megha Chaitanya]

Hi Tammy,



The patch has been successfully applied on your client's PC.
To verify that the update is installed, check the Version column in the Add or Remove Program tool. When the update is successfully installed, the Version of FrameMaker is updated to 10.0.3.419.
When you apply updates, the product version is NOT updated in the About FrameMaker screen. (Help > About FrameMaker will show 10.0.2.419)
Pls. refer to http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html for details.
Regards,
Megha






-----Original Message-----
From: Tammy Van Boening [mailto:***@spectrumwritingllc.com]
Sent: Thursday, January 03, 2013 1:33 AM
To: 'Tammy Van Boening'; Kapil Verma; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")



In response to an offlist question:



I have no idea what version of FM that I had on my desktop and laptop before

I ran the first fix provided this morning. After running this first fix, the

version for both installations is now set to 10.0.2.



For my client's virtual PC, I ran the first fix simply so I could open FM

and determine the version. After the first fix, it was 10.0.1 so I ran the

version of the second fix (the one for FM 1.0.1) for this virtual PC. During

the running of the second fix, flyover text opens that states something

about installing 10.0.3 of FM (note the .3); however, after running this

second fix, the version of FM on the laptop now is set to 10.0.2 - So, it's

not .3 and somehow, the first fix got me to .2 even though it took two fixes

to get my client's PC to that.



I give and I don't want to take the chance of screwing something up by

running a not needed second fix - as per Brad Anderson's email just a few

moments ago.



It's like Russian roulette with FM fixes right about now.



TVB



-----Original Message-----

From: framers-***@lists.frameusers.com

[mailto:framers-***@lists.frameusers.com] On Behalf Of Tammy Van Boening

Sent: Wednesday, January 02, 2013 12:11 PM

To: 'Kapil Verma'; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com

Subject: RE: FrameMaker 10 does not start ("licensing expired")



Kapil and all,



I ran the first utility provided earlier. My version of FM is 10.0.2, and I

see on your second solution that the utilities are for 10.0 and 10.0.1.

Should I run this second utility or not (specifically the version for

10.0.1)?



TVB



-----Original Message-----

From: framers-***@lists.frameusers.com

[mailto:framers-***@lists.frameusers.com] On Behalf Of Kapil Verma

Sent: Wednesday, January 02, 2013 10:56 AM

To: de Rouck, Tom (Gent); ***@lists.frameusers.com

Subject: RE: FrameMaker 10 does not start ("licensing expired")



Dear All,



Update #2: We have released an update on FM10 and this should address the

problem for all users. Please download and install this important update.

For details, please visit my original blog post (link below) and look at the

Update # 2 section for instructions on how to install this update.



http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10

-not-launching.html



We hope that this will solve the issue for all of our users who were

impacted.



Regards,

Kapil Verma

Sr. Product Manager - FrameMaker line of products





-----Original Message-----

From: framers-***@lists.frameusers.com

[mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom

(Gent)

Sent: Wednesday, January 02, 2013 2:40 PM

To: ***@lists.frameusers.com

Subject: Re: FrameMaker 10 does not start ("licensing expired")

Importance: High



Dear Anjaneai,



Is there a solution yet?

As Shlomo, I tried your suggested solution 1 and 2 without success. Again,

just like Shlomo, I don't want to try solution 3.

Just as a note: simply setting the date back to 2012 makes the license issue

disappear. But this is something I can do as I have admin rights on my PC.

What can I do for all my colleagues that are getting back from holidays

today, need Framemaker 10 and don't have admin rights??



Happy New Year to all Framers!



Kind regards,

Tom



Tom De Rouck

SGS Documentation Services

Junior Project Manager











Message: 4

Date: Tue, 1 Jan 2013 16:16:50 +0530

From: Anjaneai S <***@gmail.com>

To: Shlomo Perets <***@microtype.com>

Cc: ***@lists.frameusers.com, ***@yahoogroups.com

Subject: Re: FrameMaker 10 does not start ("licensing expired")

Message-ID:

<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>

Content-Type: text/plain; charset="iso-8859-1"



Hi Shlomo,



First of all, a very Happy New Year to all dear Framers!



Can you please try the steps suggested here -

http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4

.html



Also, please go to start - run - launch - services.msc and look for 'Flexnet

Licensing Service' and restart/start the service.



Please share me your findings.



Good luck!



Thanks,

Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:



>

> As of this morning, when starting FM10 a message indicating "licensing

> expired" shows up, and the program would not run.

> (likely related to the change of year -- best wishes for 2013!)

>

> Other FM10 users in different locations encountered a similar problem.

>

> The Adobe chat representative suggested contacting Adobe tech support

> by phone, where I (expectedly) got a "closed for the holiday" message.

>

> FM11, FM9 and FM8 do start as expected.

>

>

> Shlomo Perets

>

> MicroType, http://www.microtype.com

> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat

> TimeSavers/Assistants

>

>

> _______________________________________________



Information in this email and any attachments is confidential and intended

solely for the use of the individual(s) to whom it is addressed or otherwise

directed. Please note that any views or opinions presented in this email are

solely those of the author and do not necessarily represent those of the

Company.

Finally, the recipient should check this email and any attachments for the

presence of viruses. The Company accepts no liability for any damage caused

by any virus transmitted by this email.

All SGS services are rendered in accordance with the applicable SGS

conditions of service available on request and accessible at

http://www.sgs.com/en/Terms-and-Conditions.aspx



_______________________________________________





You are currently subscribed to framers as ***@adobe.com.



Send list messages to ***@lists.frameusers.com.



To unsubscribe send a blank email to

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or visit

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Send administrative questions to ***@frameusers.com. Visit

http://www.frameusers.com/ for more resources and info.

[Megha Chaitanya]

You can apply this patch ,it is a superset . It is available at http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html .

1. Go to Add and Remove Programs.

2. Look for " Name" and "Version" fields for FrameMaker 10 entry.

3. If the name says "Adobe FrameMaker 10" and Version says "10.0.0.388" or "10.0.1.402" or "10.0.2.419"pls. download TCS3Update.zip file, unzip it and run the executable.

4. Otherwise, if the name says "Adobe FrameMaker 10.0.1" and version says "10.0.1.408" or 10.0.2.419" download TCS3_5Update.zip, unzip it and run the executable.

Regards,
Megha
Adobe FrameMaker


-----Original Message-----
From: Tammy Van Boening [mailto:***@spectrumwritingllc.com]
Sent: Thursday, January 03, 2013 12:41 AM
To: Kapil Verma; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Kapil and all,

I ran the first utility provided earlier. My version of FM is 10.0.2, and I
see on your second solution that the utilities are for 10.0 and 10.0.1.
Should I run this second utility or not (specifically the version for
10.0.1)?

TVB

-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of Kapil Verma
Sent: Wednesday, January 02, 2013 10:56 AM
To: de Rouck, Tom (Gent); ***@lists.frameusers.com
Subject: RE: FrameMaker 10 does not start ("licensing expired")

Dear All,

Update #2: We have released an update on FM10 and this should address the
problem for all users. Please download and install this important update.
For details, please visit my original blog post (link below) and look at the
Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10
-not-launching.html

We hope that this will solve the issue for all of our users who were
impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com
[mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom
(Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again,
just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue
disappear. But this is something I can do as I have admin rights on my PC.
What can I do for all my colleagues that are getting back from holidays
today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com>
To: Shlomo Perets <***@microtype.com>
Cc: ***@lists.frameusers.com, ***@yahoogroups.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here -
http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4
.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet
Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:

>
> As of this morning, when starting FM10 a message indicating "licensing
> expired" shows up, and the program would not run.
> (likely related to the change of year -- best wishes for 2013!)
>
> Other FM10 users in different locations encountered a similar problem.
>
> The Adobe chat representative suggested contacting Adobe tech support
> by phone, where I (expectedly) got a "closed for the holiday" message.
>
> FM11, FM9 and FM8 do start as expected.
>
>
> Shlomo Perets
>
> MicroType, http://www.microtype.com
> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> TimeSavers/Assistants
>
>
> _______________________________________________

Information in this email and any attachments is confidential and intended
solely for the use of the individual(s) to whom it is addressed or otherwise
directed. Please note that any views or opinions presented in this email are
solely those of the author and do not necessarily represent those of the
Company.
Finally, the recipient should check this email and any attachments for the
presence of viruses. The Company accepts no liability for any damage caused
by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS
conditions of service available on request and accessible at
http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


You are currently subscribed to framers as ***@adobe.com.

Send list messages to ***@lists.frameusers.com.

To unsubscribe send a blank email to
framers-***@lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.
_______________________________________________


You are currently subscribed to framers as ***@spectrumwritingllc.com.

Send list messages to ***@lists.frameusers.com.

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gllc.com

Send administrative questions to ***@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

[Tammy Van Boening]

All,



This harks back to a conversation that I had with Harpreet yesterday. I had
hoped that Adobe would put this clarifying information on the list and
decided not to flame the list with any further posts if they addressed this
issue. Just one more clarifying point - The first fix (the earliest fix)
that Kapil provided DOES change the FM version number (at least for
standalone FM) from 10.x to 10.0.2. . . in the Help > About Framemaker
window. The version number that you see in the Help > About window is the
same version number that is displayed in the control panel for Add/Remove
Programs. Both of the second fixes (the two later fixes) do NOT change the
FM version number in the Help > About window. The version remains 10.0.2.419
in the Help > About window while displaying as 10.0.3 in the Add/Remove
Programs pane. Just adds another point of confusion IMHO.



I can't speak to TCS users. Evidently, there is a problem for many being
able to see the individual version of FM in the suite in the Add/Remove
Programs panel.



HTH just a little bit,



TVB



From: Megha Chaitanya [mailto:***@adobe.com]
Sent: Thursday, January 03, 2013 12:24 AM
To: Tammy Van Boening; Kapil Verma; 'de Rouck, Tom (Gent)';
***@lists.frameusers.com
Cc: Megha Chaitanya
Subject: RE: FrameMaker 10 does not start ("licensing expired")



You can apply this patch ,it is a superset . It is available at
http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html .



1. Go to Add and Remove Programs.



2. Look for " Name" and "Version" fields for FrameMaker 10 entry.



3. If the name says "Adobe FrameMaker 10" and Version says "10.0.0.388" or
"10.0.1.402" or "10.0.2.419"pls. download TCS3Update.zip file, unzip it and
run the executable.



4. Otherwise, if the name says "Adobe FrameMaker 10.0.1" and version says
"10.0.1.408" or 10.0.2.419" download TCS3_5Update.zip, unzip it and run the
executable.



Regards,

Megha

Adobe FrameMaker





-----Original Message-----

From: Tammy Van Boening [mailto:***@spectrumwritingllc.com]

Sent: Thursday, January 03, 2013 12:41 AM

To: Kapil Verma; 'de Rouck, Tom (Gent)'; ***@lists.frameusers.com

Subject: RE: FrameMaker 10 does not start ("licensing expired")



Kapil and all,



I ran the first utility provided earlier. My version of FM is 10.0.2, and I

see on your second solution that the utilities are for 10.0 and 10.0.1.

Should I run this second utility or not (specifically the version for

10.0.1)?



TVB



-----Original Message-----

From: framers-***@lists.frameusers.com

[mailto:framers-***@lists.frameusers.com] On Behalf Of Kapil Verma

Sent: Wednesday, January 02, 2013 10:56 AM

To: de Rouck, Tom (Gent); ***@lists.frameusers.com

Subject: RE: FrameMaker 10 does not start ("licensing expired")



Dear All,



Update #2: We have released an update on FM10 and this should address the

problem for all users. Please download and install this important update.

For details, please visit my original blog post (link below) and look at the

Update # 2 section for instructions on how to install this update.



http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10

-not-launching.html



We hope that this will solve the issue for all of our users who were

impacted.



Regards,

Kapil Verma

Sr. Product Manager - FrameMaker line of products





-----Original Message-----

From: framers-***@lists.frameusers.com

[mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom

(Gent)

Sent: Wednesday, January 02, 2013 2:40 PM

To: ***@lists.frameusers.com

Subject: Re: FrameMaker 10 does not start ("licensing expired")

Importance: High



Dear Anjaneai,



Is there a solution yet?

As Shlomo, I tried your suggested solution 1 and 2 without success. Again,

just like Shlomo, I don't want to try solution 3.

Just as a note: simply setting the date back to 2012 makes the license issue

disappear. But this is something I can do as I have admin rights on my PC.

What can I do for all my colleagues that are getting back from holidays

today, need Framemaker 10 and don't have admin rights??



Happy New Year to all Framers!



Kind regards,

Tom



Tom De Rouck

SGS Documentation Services

Junior Project Manager











Message: 4

Date: Tue, 1 Jan 2013 16:16:50 +0530

From: Anjaneai S <***@gmail.com>

To: Shlomo Perets <***@microtype.com>

Cc: ***@lists.frameusers.com, ***@yahoogroups.com

Subject: Re: FrameMaker 10 does not start ("licensing expired")

Message-ID:

<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>

Content-Type: text/plain; charset="iso-8859-1"



Hi Shlomo,



First of all, a very Happy New Year to all dear Framers!



Can you please try the steps suggested here -

http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4

.html



Also, please go to start - run - launch - services.msc and look for 'Flexnet

Licensing Service' and restart/start the service.



Please share me your findings.



Good luck!



Thanks,

Anjaneai

On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:



>

> As of this morning, when starting FM10 a message indicating "licensing

> expired" shows up, and the program would not run.

> (likely related to the change of year -- best wishes for 2013!)

>

> Other FM10 users in different locations encountered a similar problem.

>

> The Adobe chat representative suggested contacting Adobe tech support

> by phone, where I (expectedly) got a "closed for the holiday" message.

>

> FM11, FM9 and FM8 do start as expected.

>

>

> Shlomo Perets

>

> MicroType, http://www.microtype.com

> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat

> TimeSavers/Assistants

>

>

> _______________________________________________



Information in this email and any attachments is confidential and intended

solely for the use of the individual(s) to whom it is addressed or otherwise

directed. Please note that any views or opinions presented in this email are

solely those of the author and do not necessarily represent those of the

Company.

Finally, the recipient should check this email and any attachments for the

presence of viruses. The Company accepts no liability for any damage caused

by any virus transmitted by this email.

All SGS services are rendered in accordance with the applicable SGS

conditions of service available on request and accessible at

http://www.sgs.com/en/Terms-and-Conditions.aspx



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[Brad Anderson]

Kapil,

The original "fix" works for me. I waited until later today and tried this latest fix first. I get this same error with both "fixes":



My version is showing as 10.0.2…

I ran the earlier fix and that did work. These new files do not. I tried running the new ones first.

Thanks,

Brad




On Jan 2, 2013, at 11:56 AM, Kapil Verma <***@adobe.com> wrote:

> Dear All,
>
> Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update. For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update.
>
> http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html
>
> We hope that this will solve the issue for all of our users who were impacted.
>
> Regards,
> Kapil Verma
> Sr. Product Manager - FrameMaker line of products
>
>
> -----Original Message-----
> From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
> Sent: Wednesday, January 02, 2013 2:40 PM
> To: ***@lists.frameusers.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Importance: High
>
> Dear Anjaneai,
>
> Is there a solution yet?
> As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
> Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??
>
> Happy New Year to all Framers!
>
> Kind regards,
> Tom
>
> Tom De Rouck
> SGS Documentation Services
> Junior Project Manager
>
>
>
>
>
> Message: 4
> Date: Tue, 1 Jan 2013 16:16:50 +0530
> From: Anjaneai S <***@gmail.com>
> To: Shlomo Perets <***@microtype.com>
> Cc: ***@lists.frameusers.com, ***@yahoogroups.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Message-ID:
> <CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi Shlomo,
>
> First of all, a very Happy New Year to all dear Framers!
>
> Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html
>
> Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.
>
> Please share me your findings.
>
> Good luck!
>
> Thanks,
> Anjaneai
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:
>
>>
>> As of this morning, when starting FM10 a message indicating "licensing
>> expired" shows up, and the program would not run.
>> (likely related to the change of year -- best wishes for 2013!)
>>
>> Other FM10 users in different locations encountered a similar problem.
>>
>> The Adobe chat representative suggested contacting Adobe tech support
>> by phone, where I (expectedly) got a "closed for the holiday" message.
>>
>> FM11, FM9 and FM8 do start as expected.
>>
>>
>> Shlomo Perets
>>
>> MicroType, http://www.microtype.com
>> FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
>> TimeSavers/Assistants
>>
>>
>> _______________________________________________
>
> Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.
> Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.
> All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@adobe.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
> or visit http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com
>
> Send administrative questions to ***@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
> _______________________________________________
>
>
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> http://www.frameusers.com/ for more resources and info.

[Harpreet Singh Seehra]

The latest fixes are for 10.0.0 and 10.0.1 for 10.0.2 the Update#1 workaround#1 should work.

Regards
Harpreet
Adobe Systems

From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of Brad Anderson
Sent: 03 January 2013 00:59
To: Kapil Verma
Cc: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")

Kapil,

The original "fix" works for me. I waited until later today and tried this latest fix first. I get this same error with both "fixes":

[cid:***@01CDE950.D36CC9B0]

My version is showing as 10.0.2...

I ran the earlier fix and that did work. These new files do not. I tried running the new ones first.

Thanks,

Brad




On Jan 2, 2013, at 11:56 AM, Kapil Verma <***@adobe.com<mailto:***@adobe.com>> wrote:


Dear All,

Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update. For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update.

http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

We hope that this will solve the issue for all of our users who were impacted.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com<mailto:framers-***@lists.frameusers.com> [mailto:framers-***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
Sent: Wednesday, January 02, 2013 2:40 PM
To: ***@lists.frameusers.com<mailto:***@lists.frameusers.com>
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Importance: High

Dear Anjaneai,

Is there a solution yet?
As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.
Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??

Happy New Year to all Framers!

Kind regards,
Tom

Tom De Rouck
SGS Documentation Services
Junior Project Manager





Message: 4
Date: Tue, 1 Jan 2013 16:16:50 +0530
From: Anjaneai S <***@gmail.com<mailto:***@gmail.com>>
To: Shlomo Perets <***@microtype.com<mailto:***@microtype.com>>
Cc: ***@lists.frameusers.com<mailto:***@lists.frameusers.com>, ***@yahoogroups.com<mailto:***@yahoogroups.com>
Subject: Re: FrameMaker 10 does not start ("licensing expired")
Message-ID:
<CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com<mailto:CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>>
Content-Type: text/plain; charset="iso-8859-1"

Hi Shlomo,

First of all, a very Happy New Year to all dear Framers!

Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.

Please share me your findings.

Good luck!

Thanks,
Anjaneai
On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com<mailto:***@microtype.com>> wrote:



As of this morning, when starting FM10 a message indicating "licensing
expired" shows up, and the program would not run.
(likely related to the change of year -- best wishes for 2013!)

Other FM10 users in different locations encountered a similar problem.

The Adobe chat representative suggested contacting Adobe tech support
by phone, where I (expectedly) got a "closed for the holiday" message.

FM11, FM9 and FM8 do start as expected.


Shlomo Perets

MicroType, http://www.microtype.com
FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
TimeSavers/Assistants


_______________________________________________

Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.
Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx

_______________________________________________


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[Zimmerman, Gary]

I have installed the patch, and it allows me to open FrameMaker 10. Thank you.


Interesting aside:

- When I check Control Panel > Programs and Features, it still shows Adobe FrameMaker 10.0.1.

- When I check from FrameMaker's Help > About screen, it shows Version: 10.0.2.419

I was expecting to see 10.0.3 somewhere.

In any case, thanks.

-- garyZ



> -----Original Message-----
> From: framers-***@lists.frameusers.com [mailto:framers-
> ***@lists.frameusers.com] On Behalf Of Kapil Verma
> Sent: Wednesday, January 02, 2013 9:56 AM
> To: de Rouck, Tom (Gent); ***@lists.frameusers.com
> Subject: RE: FrameMaker 10 does not start ("licensing expired")
>
> Dear All,
>
> Update #2: We have released an update on FM10 and this should address the
> problem for all users. Please download and install this important update.
> For details, please visit my original blog post (link below) and look at
> the Update # 2 section for instructions on how to install this update.
>
> http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-
> 10-not-launching.html
>
> We hope that this will solve the issue for all of our users who were
> impacted.
>
> Regards,
> Kapil Verma
> Sr. Product Manager - FrameMaker line of products
>
>
> -----Original Message-----
> From: framers-***@lists.frameusers.com [mailto:framers-
> ***@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent)
> Sent: Wednesday, January 02, 2013 2:40 PM
> To: ***@lists.frameusers.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Importance: High
>
> Dear Anjaneai,
>
> Is there a solution yet?
> As Shlomo, I tried your suggested solution 1 and 2 without success. Again,
> just like Shlomo, I don't want to try solution 3.
> Just as a note: simply setting the date back to 2012 makes the license
> issue disappear. But this is something I can do as I have admin rights on
> my PC. What can I do for all my colleagues that are getting back from
> holidays today, need Framemaker 10 and don't have admin rights??
>
> Happy New Year to all Framers!
>
> Kind regards,
> Tom
>
> Tom De Rouck
> SGS Documentation Services
> Junior Project Manager
>
>
>
>
>
> Message: 4
> Date: Tue, 1 Jan 2013 16:16:50 +0530
> From: Anjaneai S <***@gmail.com>
> To: Shlomo Perets <***@microtype.com>
> Cc: ***@lists.frameusers.com, ***@yahoogroups.com
> Subject: Re: FrameMaker 10 does not start ("licensing expired")
> Message-ID:
> <CAMg4Z0eoxdzEPvkskUZomub0w_aY+***@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi Shlomo,
>
> First of all, a very Happy New Year to all dear Framers!
>
> Can you please try the steps suggested here -
> http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-
> cs4.html
>
> Also, please go to start - run - launch - services.msc and look for
> 'Flexnet Licensing Service' and restart/start the service.
>
> Please share me your findings.
>
> Good luck!
>
> Thanks,
> Anjaneai
> On Jan 1, 2013 3:06 PM, "Shlomo Perets" <***@microtype.com> wrote:
>
> >
> > As of this morning, when starting FM10 a message indicating "licensing
> > expired" shows up, and the program would not run.
> > (likely related to the change of year -- best wishes for 2013!)
> >
> > Other FM10 users in different locations encountered a similar problem.
> >
> > The Adobe chat representative suggested contacting Adobe tech support
> > by phone, where I (expectedly) got a "closed for the holiday" message.
> >
> > FM11, FM9 and FM8 do start as expected.
> >
> >
> > Shlomo Perets
> >
> > MicroType, http://www.microtype.com
> > FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat
> > TimeSavers/Assistants
> >
> >
> > _______________________________________________
>
> Information in this email and any attachments is confidential and intended
> solely for the use of the individual(s) to whom it is addressed or
> otherwise directed. Please note that any views or opinions presented in
> this email are solely those of the author and do not necessarily represent
> those of the Company.
> Finally, the recipient should check this email and any attachments for the
> presence of viruses. The Company accepts no liability for any damage
> caused by any virus transmitted by this email.
> All SGS services are rendered in accordance with the applicable SGS
> conditions of service available on request and accessible at
> http://www.sgs.com/en/Terms-and-Conditions.aspx
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@adobe.com.
>
> Send list messages to ***@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-***@lists.frameusers.com
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> http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com
>
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> ata.com
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> http://www.frameusers.com/ for more resources and info.

[Pat Christenson]

On behalf of my clients and myself, I want to that everyone on this list who contributed to making this so problem so visible and those who took action to quickly solve it.

Pat Christenson

[g***@hedgewizard.net]

hear hear!

On January 2, 2013 at 5:17 PM Pat Christenson <***@gmail.com> wrote:
> On behalf of my clients and myself, I want to that everyone on this list who
> contributed to making this so problem so visible and those who took action to
> quickly solve it.
>
> Pat Christenson
>
> _______________________________________________
>
>
> You are currently subscribed to framers as ***@hedgewizard.net.
>
> Send list messages to ***@lists.frameusers.com.
>
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>
> Send administrative questions to ***@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.

[Bill Greve]

Adobe has posted a workaround while they fix the issue:
http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemake
r-10-not-launching.html

Bill Greve

[Kapil Verma]

Hello All,

Here is a quick update.

* Since there was some confusion around which update to apply, we have added more detailed instructions on which of the 2 updates you should install, based on your product name and the version #. The detailed information is now available at the same webpage with the URL http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html

* Also, since the patch is available now, there is no need to run the utility that we had provided earlier. So, the utility has been removed from the blog post http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

Hope it helps. Please let us know if you run into any issues. Thanks again for your patience.

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products

-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of Bill Greve
Sent: Wednesday, January 02, 2013 6:20 PM
To: ***@lists.frameusers.com
Subject: Re: FrameMaker 10 does not start

Adobe has posted a workaround while they fix the issue:
http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemake
r-10-not-launching.html

Bill Greve
_______________________________________________


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[Klaus Daube]

Dear all,

I was to enthusiastic about Adobe's fix:

- I have installed the latest FM-10 which is is 10.0.2.419
- This requested the patch offered for TCS 3.0. The other one quits right after the start.
- But the patch for TCS 3.0 just works a while to provide an error message:
Adobe FrameMaker 10.0.3 Update
Done with Errors. Error Code: U44M2P6

Adobe, please react.

Klaus Daube
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Docu + Design Daube; Schäracher 11; CH-8053 Zürich
Technical documentation & consultancy; On-line and paper
F: [phone] E: ***@daube.ch W: www.daube.ch

[Klaus Daube]

The following section of this message contains a file attachment
prepared for transmission using the Internet MIME message format.
If you are using Pegasus Mail, or any other MIME-compliant system,
you should be able to save it or view it from within your mailer.
If you cannot, please ask your system administrator for assistance.

---- File information -----------
File: fm-10.0.3-update-a.png
Date: 2 Jan 2013, 22:05
Size: 36300 bytes.
Type: Unknown

[Katherine M. Wilson]

Well, I am glad to see it is an issue for everyone ;-)

I am going try the fix today. "Winding the clock back" yesterday worked ok
for me to do what I need to so will see what happens with the fix. I have
been reading all your posts, most informative.

Can't remember who was trying to use the Adobe chat service - but don't !
They will just tell you it is a technical problem and point you to the web
site links anyway.

Katherine

[Nancy Allison]

Hi, Megha and all.


When I go to Unininstall or Change a Program, I see "Adobe Technical Communication Suite 3" with a version number of 3.0.52. I do not see FrameMaker listed solo and therefore can't verify the version number you supplied below.

Yesterday, I ran, as administrator, the file called FM10_LicenseUpdater.exe.

Is this all I need to do?

--Nancy Allison


On 01/03/13, Megha Chaitanya<***@adobe.com> wrote:


To verify that the update is installed, check the Version column in the Add or Remove Program tool. When the update is successfully installed, the Version of FrameMaker is updated to 10.0.3.419.

[Harpreet Singh Seehra]

Hi Nancy,

Go to this link http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html and do TCS3Update.zip and that's update 1 at the bottom of the page.

In case you have any issues, feel free to email me.


Regards
Harpreet
Adobe Systems

-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of Nancy Allison
Sent: 03 January 2013 20:55
To: Megha Chaitanya; Kapil Verma; ***@lists.frameusers.com
Subject: Re: RE: FrameMaker 10 does not start ("licensing expired")

Hi, Megha and all.


When I go to Unininstall or Change a Program, I see "Adobe Technical Communication Suite 3" with a version number of 3.0.52. I do not see FrameMaker listed solo and therefore can't verify the version number you supplied below.

Yesterday, I ran, as administrator, the file called FM10_LicenseUpdater.exe.

Is this all I need to do?

--Nancy Allison


On 01/03/13, Megha Chaitanya<***@adobe.com> wrote:


To verify that the update is installed, check the Version column in the Add or Remove Program tool. When the update is successfully installed, the Version of FrameMaker is updated to 10.0.3.419.





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[Craig Ede]

To display your Framemaker version number, start Framemaker 10, go to the
Help menu item and click on About Framemaker. This works for a TCS 3
installation.

Note that if you can't start Framemaker due to the license expired message
you may have to set your date back into 2012, but that would be a good sign
you don't have the update.

Craig

[Kapil Verma]

Dear Framers,

Thanks again for your patience as we worked through the issue and provided the patch to fix this problem.

Just to summarize for everyone, there is a FM10 patch out that you should download and apply, which would fix this issue. The webpage which has the links to the patch describes in detail which of the 2 patches you should apply depending on your product/version. Please refer to the patch page here URL http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html

Also, the link to the original blog post (summarizing the issue, our response and the various updates made) is here http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

Hope this summary information is helpful. Wishing you all a great weekend!

Regards,
Kapil Verma
Sr. Product Manager - FrameMaker line of products


-----Original Message-----
From: framers-***@lists.frameusers.com [mailto:framers-***@lists.frameusers.com] On Behalf Of Craig Ede
Sent: Monday, December 31, 2012 9:36 PM
To: ***@lists.frameusers.com
Subject: RE: RE: FrameMaker 10 does not start ("licensing expired")

To display your Framemaker version number, start Framemaker 10, go to the Help menu item and click on About Framemaker. This works for a TCS 3 installation.

Note that if you can't start Framemaker due to the license expired message you may have to set your date back into 2012, but that would be a good sign you don't have the update.

Craig



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[Böðvar Björgvinsson]

Hi Kapil,

Thanks for a quick response and the solution. It would be nice if all of
Adobe's responses were as quick and accurate as yours. :-)

Happy new year!

Bodvar Bjorgvinsson
Iceland





On Fri, Jan 4, 2013 at 9:21 AM, Kapil Verma <***@adobe.com> wrote:

> Dear Framers,
>
> Thanks again for your patience as we worked through the issue and provided
> the patch to fix this problem.
>
> Just to summarize for everyone, there is a FM10 patch out that you should
> download and apply, which would fix this issue. The webpage which has the
> links to the patch describes in detail which of the 2 patches you should
> apply depending on your product/version. Please refer to the patch page
> here URL
> http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html
>
> Also, the link to the original blog post (summarizing the issue, our
> response and the various updates made) is here
> http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html
>
> Hope this summary information is helpful. Wishing you all a great weekend!
>
> Regards,
> Kapil Verma
> Sr. Product Manager - FrameMaker line of products
>
>
> -----Original Message-----
> From: framers-***@lists.frameusers.com [mailto:
> framers-***@lists.frameusers.com] On Behalf Of Craig Ede
> Sent: Monday, December 31, 2012 9:36 PM
> To: ***@lists.frameusers.com
> Subject: RE: RE: FrameMaker 10 does not start ("licensing expired")
>
> To display your Framemaker version number, start Framemaker 10, go to the
> Help menu item and click on About Framemaker. This works for a TCS 3
> installation.
>
> Note that if you can't start Framemaker due to the license expired message
> you may have to set your date back into 2012, but that would be a good sign
> you don't have the update.
>
> Craig
>
>
>
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