Discussion:
Framemaker Crashing
(too old to reply)
Pam Harper
2018-12-06 15:21:08 UTC
Permalink
I am working on a new 64 bit computer with Frame 2019 and up to date on patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve the problem I had with my previous computer which had half the RAM. When I'm working in Frame for an hour after I have just logged in, suddenly, the screen deteriorates and doesn't shut down, but eventually freezes. I close completely out of Framemaker and reopen and it's doing it again. The screen looks every bizarre with text missing and doubling of text, etc.

Does anyone know what is going on? I had this problem with Frame 15, but not as much, and I could resolve it by just shutting Frame down and either rebooting or reopening Frame. This is happening repeatedly making it hard to get anything done.

Pam Harper










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Johan Anglemark
2018-12-06 15:29:12 UTC
Permalink
We store the files we work with on a server on the local network. We had
this problem repeatedly when antivirus software that snooped on all
network communication to and from our PCs interfered.

-j
Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve the problem I had with my previous computer which had half the RAM. When I'm working in Frame for an hour after I have just logged in, suddenly, the screen deteriorates and doesn't shut down, but eventually freezes. I close completely out of Framemaker and reopen and it's doing it again. The screen looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but not as much, and I could resolve it by just shutting Frame down and either rebooting or reopening Frame. This is happening repeatedly making it hard to get anything done.
Pam Harper
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Art Campbell
2018-12-06 15:44:31 UTC
Permalink
And the operating system is... ?

Does Ctrl-l (refresh) clear the display weirdness, or it persists?

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on
patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve
the problem I had with my previous computer which had half the RAM. When
I'm working in Frame for an hour after I have just logged in, suddenly, the
screen deteriorates and doesn't shut down, but eventually freezes. I close
completely out of Framemaker and reopen and it's doing it again. The screen
looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but
not as much, and I could resolve it by just shutting Frame down and either
rebooting or reopening Frame. This is happening repeatedly making it hard
to get anything done.
Pam Harper
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Harding, Dan
2018-12-06 16:03:13 UTC
Permalink
" The screen looks every bizarre with text missing and doubling of text, etc."

Could be video driver incompatibility/out of date causing the crashes.

I haven't upgraded to FM 2019 yet. Still using FM 2017. Personally, I've noticed that under Windows 10 64-bit, with 32GB of RAM, FM 2017 crashes much more frequently than FM 12. I can use the latter with nary a crash, but FM 2017 crashes several times a day.

-Dan

-----Original Message-----
From: Framers <framers-bounces+dharding=***@lists.frameusers.com> On Behalf Of Art Campbell
Sent: Thursday, December 06, 2018 9:45 AM
To: Framers List <***@lists.frameusers.com>
Subject: Re: [Framers] Framemaker Crashing

And the operating system is... ?

Does Ctrl-l (refresh) clear the display weirdness, or it persists?

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date
on patches. This computer was upgrade to 18 Gb of RAM hoping it would
resolve the problem I had with my previous computer which had half the
RAM. When I'm working in Frame for an hour after I have just logged
in, suddenly, the screen deteriorates and doesn't shut down, but
eventually freezes. I close completely out of Framemaker and reopen
and it's doing it again. The screen looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15,
but not as much, and I could resolve it by just shutting Frame down
and either rebooting or reopening Frame. This is happening repeatedly
making it hard to get anything done.
Pam Harper
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Subscribe and unsubscribe at
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Lin Sims
2018-12-06 16:22:38 UTC
Permalink
<sadly> I remember when one of Frame's biggest selling points was its
rock-solid stability, unlike Word.
Post by Harding, Dan
" The screen looks every bizarre with text missing and doubling of text, etc."
Could be video driver incompatibility/out of date causing the crashes.
I haven't upgraded to FM 2019 yet. Still using FM 2017. Personally, I've
noticed that under Windows 10 64-bit, with 32GB of RAM, FM 2017 crashes
much more frequently than FM 12. I can use the latter with nary a crash,
but FM 2017 crashes several times a day.
-Dan
-----Original Message-----
On Behalf Of Art Campbell
Sent: Thursday, December 06, 2018 9:45 AM
Subject: Re: [Framers] Framemaker Crashing
And the operating system is... ?
Does Ctrl-l (refresh) clear the display weirdness, or it persists?
Art Campbell
"... In my opinion, there's nothing in this world beats a '52 Vincent
and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date
on patches. This computer was upgrade to 18 Gb of RAM hoping it would
resolve the problem I had with my previous computer which had half the
RAM. When I'm working in Frame for an hour after I have just logged
in, suddenly, the screen deteriorates and doesn't shut down, but
eventually freezes. I close completely out of Framemaker and reopen
and it's doing it again. The screen looks every bizarre with text
missing and doubling of text, etc.
Post by Pam Harper
Does anyone know what is going on? I had this problem with Frame 15,
but not as much, and I could resolve it by just shutting Frame down
and either rebooting or reopening Frame. This is happening repeatedly
making it hard to get anything done.
Pam Harper
_______________________________________________
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homepage at http://www.frameusers.com Archives located at
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--
Lin Sims
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Peter Gold
2018-12-06 16:24:18 UTC
Permalink
From my ancient past, I recall one occasion after installing memory when my
PC became erratic. That turned out to have been caused by my inadvertantly
disturbing some of the hardware components. After I firmly re-seated them
all, the problem disappeared. So, just a wild thought.
Post by Harding, Dan
" The screen looks every bizarre with text missing and doubling of text, etc."
Could be video driver incompatibility/out of date causing the crashes.
I haven't upgraded to FM 2019 yet. Still using FM 2017. Personally, I've
noticed that under Windows 10 64-bit, with 32GB of RAM, FM 2017 crashes
much more frequently than FM 12. I can use the latter with nary a crash,
but FM 2017 crashes several times a day.
-Dan
-----Original Message-----
On Behalf Of Art Campbell
Sent: Thursday, December 06, 2018 9:45 AM
Subject: Re: [Framers] Framemaker Crashing
And the operating system is... ?
Does Ctrl-l (refresh) clear the display weirdness, or it persists?
Art Campbell
"... In my opinion, there's nothing in this world beats a '52 Vincent
and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date
on patches. This computer was upgrade to 18 Gb of RAM hoping it would
resolve the problem I had with my previous computer which had half the
RAM. When I'm working in Frame for an hour after I have just logged
in, suddenly, the screen deteriorates and doesn't shut down, but
eventually freezes. I close completely out of Framemaker and reopen
and it's doing it again. The screen looks every bizarre with text
missing and doubling of text, etc.
Post by Pam Harper
Does anyone know what is going on? I had this problem with Frame 15,
but not as much, and I could resolve it by just shutting Frame down
and either rebooting or reopening Frame. This is happening repeatedly
making it hard to get anything done.
Pam Harper
_______________________________________________
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homepage at http://www.frameusers.com Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
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Art Campbell
2018-12-06 17:29:57 UTC
Permalink
Are your working files local or on the network?
And does the screen refresh, Ctrl-l, clear the screen garbage?

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on
patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve
the problem I had with my previous computer which had half the RAM. When
I'm working in Frame for an hour after I have just logged in, suddenly, the
screen deteriorates and doesn't shut down, but eventually freezes. I close
completely out of Framemaker and reopen and it's doing it again. The screen
looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but
not as much, and I could resolve it by just shutting Frame down and either
rebooting or reopening Frame. This is happening repeatedly making it hard
to get anything done.
Pam Harper
_______________________________________________
This message is from the Framers mailing list
Visit the list's homepage at http://www.frameusers.com
Archives located at
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Subscribe and unsubscribe at
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Art Campbell
2018-12-06 17:44:19 UTC
Permalink
Only thing that comes to mind is to check the video drivers, to make sure
they're up to date.

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
Post by Art Campbell
Are your working files local or on the network?
And does the screen refresh, Ctrl-l, clear the screen garbage?
Art Campbell
"... In my opinion, there's nothing in this world beats a '52 Vincent
and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on
patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve
the problem I had with my previous computer which had half the RAM. When
I'm working in Frame for an hour after I have just logged in, suddenly, the
screen deteriorates and doesn't shut down, but eventually freezes. I close
completely out of Framemaker and reopen and it's doing it again. The screen
looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but
not as much, and I could resolve it by just shutting Frame down and either
rebooting or reopening Frame. This is happening repeatedly making it hard
to get anything done.
Pam Harper
_______________________________________________
This message is from the Framers mailing list
Visit the list's homepage at http://www.frameusers.com
Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
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