[Framers] Framemaker Crashing

Discussion:

Pam Harper

2018-12-06 15:21:08 UTC

I am working on a new 64 bit computer with Frame 2019 and up to date on patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve the problem I had with my previous computer which had half the RAM. When I'm working in Frame for an hour after I have just logged in, suddenly, the screen deteriorates and doesn't shut down, but eventually freezes. I close completely out of Framemaker and reopen and it's doing it again. The screen looks every bizarre with text missing and doubling of text, etc.

Does anyone know what is going on? I had this problem with Frame 15, but not as much, and I could resolve it by just shutting Frame down and either rebooting or reopening Frame. This is happening repeatedly making it hard to get anything done.

Pam Harper

_______________________________________________

This message is from the Framers mailing list

Send messages to ***@lists.frameusers.com
Visit the list's homepage at http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to ***@frameusers.com

Johan Anglemark

2018-12-06 15:29:12 UTC

Permalink

We store the files we work with on a server on the local network. We had
this problem repeatedly when antivirus software that snooped on all
network communication to and from our PCs interfered.

-j

Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve the problem I had with my previous computer which had half the RAM. When I'm working in Frame for an hour after I have just logged in, suddenly, the screen deteriorates and doesn't shut down, but eventually freezes. I close completely out of Framemaker and reopen and it's doing it again. The screen looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but not as much, and I could resolve it by just shutting Frame down and either rebooting or reopening Frame. This is happening repeatedly making it hard to get anything done.
Pam Harper

--
Johan Anglemark, Technical Communicator & Localization Manager.
IAR Systems AB
Box 23051, Strandbodgatan 1
SE-750 23 Uppsala, SWEDEN
Mobile: +46 708 651088, Phone: +46 18 167894, Fax: +46 18 167838
E-mail: ***@iar.com Website: www.iar.com
Twitter: www.twitter.com/iarsystems
_______________________________________________

This message is from the Framers mailing list

Send messages to ***@lists.frameusers.com
Visit the list's homepage at http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to ***@frameusers.com

Art Campbell

2018-12-06 15:44:31 UTC

Permalink

And the operating system is... ?

Does Ctrl-l (refresh) clear the display weirdness, or it persists?

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358

Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on
patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve
the problem I had with my previous computer which had half the RAM. When
I'm working in Frame for an hour after I have just logged in, suddenly, the
screen deteriorates and doesn't shut down, but eventually freezes. I close
completely out of Framemaker and reopen and it's doing it again. The screen
looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but
not as much, and I could resolve it by just shutting Frame down and either
rebooting or reopening Frame. This is happening repeatedly making it hard
to get anything done.
Pam Harper
_______________________________________________
This message is from the Framers mailing list
Visit the list's homepage at http://www.frameusers.com
Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com

Harding, Dan

2018-12-06 16:03:13 UTC

Permalink

" The screen looks every bizarre with text missing and doubling of text, etc."

Could be video driver incompatibility/out of date causing the crashes.

I haven't upgraded to FM 2019 yet. Still using FM 2017. Personally, I've noticed that under Windows 10 64-bit, with 32GB of RAM, FM 2017 crashes much more frequently than FM 12. I can use the latter with nary a crash, but FM 2017 crashes several times a day.

-Dan

-----Original Message-----
From: Framers <framers-bounces+dharding=***@lists.frameusers.com> On Behalf Of Art Campbell
Sent: Thursday, December 06, 2018 9:45 AM
To: Framers List <***@lists.frameusers.com>
Subject: Re: [Framers] Framemaker Crashing

And the operating system is... ?

Does Ctrl-l (refresh) clear the display weirdness, or it persists?

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358

Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date
on patches. This computer was upgrade to 18 Gb of RAM hoping it would
resolve the problem I had with my previous computer which had half the
RAM. When I'm working in Frame for an hour after I have just logged
in, suddenly, the screen deteriorates and doesn't shut down, but
eventually freezes. I close completely out of Framemaker and reopen
and it's doing it again. The screen looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15,
but not as much, and I could resolve it by just shutting Frame down
and either rebooting or reopening Frame. This is happening repeatedly
making it hard to get anything done.
Pam Harper
_______________________________________________
This message is from the Framers mailing list
homepage at http://www.frameusers.com Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com

_______________________________________________

This message is from the Framers mailing list

Send messages to ***@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to ***@frameusers.com
_______________________________________________

This message is from the Framers mailing list

Send messages to ***@lists.frameusers.com
Visit the list's homepage at http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to ***@frameusers.com

Lin Sims

2018-12-06 16:22:38 UTC

Permalink

<sadly> I remember when one of Frame's biggest selling points was its
rock-solid stability, unlike Word.

Post by Harding, Dan
" The screen looks every bizarre with text missing and doubling of text, etc."
Could be video driver incompatibility/out of date causing the crashes.
I haven't upgraded to FM 2019 yet. Still using FM 2017. Personally, I've
noticed that under Windows 10 64-bit, with 32GB of RAM, FM 2017 crashes
much more frequently than FM 12. I can use the latter with nary a crash,
but FM 2017 crashes several times a day.
-Dan
-----Original Message-----
On Behalf Of Art Campbell
Sent: Thursday, December 06, 2018 9:45 AM
Subject: Re: [Framers] Framemaker Crashing
And the operating system is... ?
Does Ctrl-l (refresh) clear the display weirdness, or it persists?
Art Campbell
"... In my opinion, there's nothing in this world beats a '52 Vincent
and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358

missing and doubling of text, etc.

Post by Pam Harper
Does anyone know what is going on? I had this problem with Frame 15,
but not as much, and I could resolve it by just shutting Frame down
and either rebooting or reopening Frame. This is happening repeatedly
making it hard to get anything done.
Pam Harper
_______________________________________________
This message is from the Framers mailing list
homepage at http://www.frameusers.com Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com

_______________________________________________
This message is from the Framers mailing list
at http://www.frameusers.com Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
_______________________________________________
This message is from the Framers mailing list
Visit the list's homepage at http://www.frameusers.com
Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com

--
Lin Sims
_______________________________________________

This message is from the Framers mailing list

Send messages to ***@lists.frameusers.com
Visit the list's homepage at http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to ***@frameusers.com

Peter Gold

2018-12-06 16:24:18 UTC

Permalink

From my ancient past, I recall one occasion after installing memory when my
PC became erratic. That turned out to have been caused by my inadvertantly
disturbing some of the hardware components. After I firmly re-seated them
all, the problem disappeared. So, just a wild thought.

missing and doubling of text, etc.

Art Campbell

2018-12-06 17:29:57 UTC

Permalink

Are your working files local or on the network?
And does the screen refresh, Ctrl-l, clear the screen garbage?

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358

Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on
patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve
the problem I had with my previous computer which had half the RAM. When
I'm working in Frame for an hour after I have just logged in, suddenly, the
screen deteriorates and doesn't shut down, but eventually freezes. I close
completely out of Framemaker and reopen and it's doing it again. The screen
looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but
not as much, and I could resolve it by just shutting Frame down and either
rebooting or reopening Frame. This is happening repeatedly making it hard
to get anything done.
Pam Harper
_______________________________________________
This message is from the Framers mailing list
Visit the list's homepage at http://www.frameusers.com
Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com

Art Campbell

2018-12-06 17:44:19 UTC

Permalink

Only thing that comes to mind is to check the video drivers, to make sure
they're up to date.

Art Campbell
***@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358

Post by Art Campbell
Are your working files local or on the network?
And does the screen refresh, Ctrl-l, clear the screen garbage?
Art Campbell
"... In my opinion, there's nothing in this world beats a '52 Vincent
and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358

Post by Pam Harper
I am working on a new 64 bit computer with Frame 2019 and up to date on
patches. This computer was upgrade to 18 Gb of RAM hoping it would resolve
the problem I had with my previous computer which had half the RAM. When
I'm working in Frame for an hour after I have just logged in, suddenly, the
screen deteriorates and doesn't shut down, but eventually freezes. I close
completely out of Framemaker and reopen and it's doing it again. The screen
looks every bizarre with text missing and doubling of text, etc.
Does anyone know what is going on? I had this problem with Frame 15, but
not as much, and I could resolve it by just shutting Frame down and either
rebooting or reopening Frame. This is happening repeatedly making it hard
to get anything done.
Pam Harper
_______________________________________________
This message is from the Framers mailing list
Visit the list's homepage at http://www.frameusers.com
Archives located at
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com